Shipping policy

Shipping policy

All Orders except epoxy tumblers are processed within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  Potential delays can occur due to a high volume of orders or postal service problems that are outside of our control.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Local pickup

You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 7 to 14 business days. We will send you an email when your order is ready along with instructions. Local pickup times will be discussed in your order completion email.  Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@everlastingetchings.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one. 

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Personalized items are NON refundable.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@everlastingetchings.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@everlastingetchings.com